eCommerce has suddenly become the primary sales channel as a result of COVID-19 and retailers are having to find creative solutions to meet consumer demand for both essential and non-essential goods. With Amazon announcing delays in shipments of non-essential goods and limits on the quantity of goods retailers can ship, the task of getting products to end-users becomes even more difficult. (1)
Supply chain issues also resulting from COVID-19 complicate things further, but merchants are still tasked with fulfilling orders on time. This means looking into non-traditional fulfilment methods which can provide flexible and cost-effective solutions to the issue at hand. For retailers struggling to find ways to cope with over forecasted demand, what are some viable options that exist?
The Rise of Pop-Up DCs
Pop-up distribution centres or micro-fulfilment centres are emerging as one option that can remove significant friction from the fulfilment process and ensure consumers are getting the goods they need in a timely fashion. Pop-up distribution centres can be set up anywhere and help online retailers get their products closer to the customer. Traditional fulfilment strategies often are aligned with costly rollouts and long-term commitments. Alternatively, pop-ups offer many retailers the flexibility to quickly (and cost-effectively) introduce DC operation in a location experiencing increased demands. This focus on regional fulfilment is crucial in the face of COVID-19 to shorten the supply chain and make sure products are as close to end consumers as possible.
Pop-up fulfilment can be a win-win for brands and consumers. Shoppers are not concerned with what is going on behind the scenes; what they want is the timely delivery of any goods they order, particularly during our current situation. For example, a recent report from PWC illustrates that 62% of consumers expect orders to be delivered within two days of purchasing. (2) Pop-up distribution allows brands to direct orders more effectively and shorten fulfilment time and distances by strategically stocking inventory at micro-fulfilment centres. Having multiple points of presence ensures business continuity and decreases any lag in fulfilment times. For specific essential goods, the speed of delivery is vital. Leveraging pop-up distribution centres alleviates peak volumes in concentrated geographies and reduces the pressure on the main distribution centre. This is a cost-effective way to meet consumer demand in non-typical situations like we currently find ourselves in.
Not a New Trend
While an exciting strategy, pop-up distribution centres are not a new solution to the market. Micro-fulfilment has been an existing option for a few different use cases. Primarily, has provided peak relief, particularly around the holiday season. Brands leverage this strategy to divert volume away from the main distribution centre and ensure business continuity despite the heavy volume. In addition, brands looking to break into a new region or seeking to have product handy for event support find the low-cost, temporary solutions an ideal option. It is easy to spot the parallels between these scenarios and our current landscape due to COVID-19.
Cleaning Up Issues in Last-Mile Delivery
Last-mile delivery can be one of the most important segments of the supply chain, and often the one part of the process that consumers encounter. However, last-mile fulfilment is often costly and can be inefficient. Experts say that last-mile delivery costs represent up to 53% of the total shipment cost. (3) Coupled with unanticipated factors due to COVID-19, streamlining last-mile delivery becomes quite the conundrum for retailers. Conversely, pop-up distribution centres to shrink the supply chain and get goods as close to consumers as possible. Furthermore, solutions like CloudPick carts enable faster, more accurate processing and seamless training in these facilities. Smarter supply chains will transform last-mile delivery via decentralised warehouses. This means reduced delivery costs for retailers and faster turnaround times for online shoppers.
Originally used as a tactic to weather the storm of peak week eCommerce volume, we are now seeing pop-up distribution centres emerge as a go-to resource for brands to combat the problems faced by COVID-19 and continue to meet consumer demand, despite being, at times, two to three times forecast. By helping brands get products closer to their final delivery station, micro-fulfilment ensures efficient last-mile delivery that keeps customers happy. This shrinking of the supply chain pays dividends for both brands and shoppers and will continue to hold value as we endure the impacts of COVID-19.