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How brands can survive and thrive in this new era of Beauty
The digital space has been making significant waves in the beauty industry for some time now, social media being the primary instigator. But nothing could…
Preparing for Brexit: How Merchant of Record (MoR) services can help
Many brands and retailers are implementing multi-node fulfilment operations in preparation of Brexit, creating opportunities to expand eCommerce operations across Europe. However, the extensive VAT…
Peak preparation: scaling customer service operations efficiently
The shift to online shopping is accelerating, even more so due to COVID-19, and retailers are facing mounting pressure to keep up with demands. In…
Rethinking Peak Operations in 2020
Beginning in late July, a number of major US retailers announced they will be closing stores on Thanksgiving Day for the first time in years.…
DITCH THE DEPARTMENT STORE: HOW DTC BRANDS ARE TAKING BACK CONTROL
COVID-19 has caused DTC (Direct-to-Consumer) brands to entirely rethink their sales strategies. The past few months have led to an enormous shift in consumer spending…
Work-from-Home Customer Care: What we’ve learned
Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH…
PFS & LiveArea Research | Consumerism vs. Conscious Commerce: Striking the Balance
Section 1: Sustainability 2020 has been a year of great change for consumers and retailers alike. Buying habits have been hugely affected, with the closure…
What should retailers expect as we begin to emerge from months of lockdown?
The recent re-opening of non-essential retail has been music to the ears of the public and retailers alike. However, retail as we know it has…
Cross-border supply chain continuity – The best way to prepare for Brexit
For any retailer shipping into or out of the UK, Brexit will create an “unknown” step in the supply chain as it relates to the new customs border and the taxes, duties, tariffs and VAT changes…
A LOOK AT HOW US AND UK SHOPPERS ARE RESPONDING TO COVID-19
The COVID-19 pandemic has brought many changes in consumer retail behaviour - from the types of goods they buy to their expectation of delivery times.…
Substance vs style: balancing celebrity endorsements with a great customer experience
In a world where we’re bombarded with ‘fake news’ and influencers promoting products in glossy lifestyle photos, it seems consumers are wising up to the…
Adapt to survive: reimagining the traditional high street store model
Recent weeks have seen our much-loved high street grind to a halt, as the UK continues to face a foreseeable lockdown in an effort to…
PFS Implements New Work-from-Home Solution in two Weeks – COVID-19 Response
At the onset of March 2020’s COVID-19 outbreak in the Western hemisphere, it quickly became clear to our team at PFS that our onsite customer…
COVID-19: There is hope for fashion yet
Although the fashion landscape currently looks bleak, there may be hope for fashion, luxury and beauty yet, as individual sectors begin to show signs of…
Pop-up DCs OVERCOME LAST MILE DELIVERY OBSTACLES during COVID-19
eCommerce has suddenly become the primary sales channel as a result of COVID-19 and retailers are having to find creative solutions to meet consumer demand…
PFS Research – COVID-19 has kick-started a new world order for retail
The shopping habits of UK consumers have been permanently altered by the coronavirus lockdown, our latest research has found. PFS surveyed 2,000 consumers to understand…
COVID-19 and Consumer Demand – How we got here
The eruption of a pandemic in a society accustomed to social media, a surplus of stock and same-day delivery, is uncharted territory. Sales across eCommerce…
What Coronavirus means for eCommerce
As of Wednesday, the 26th of February, the number of Coronavirus cases globally is greater than those in China alone.[1] As the virus continues to…
Three key areas of mindfulness to ensure eCommerce success
2020 continues to be an extremely turbulent and disruptive time for the retail sector, with ongoing economic and political uncertainties placing online brands under increasing…
Four eCommerce challenges from 2019 and what we can learn from them
2019 certainly came with its challenges – from ongoing political turbulence to the evolving demands of today’s customer. But, the outlook for retailers is not…
TACKLING THE IMPACT OF FAST FASHION TO THE SUPPLY CHAIN HEAD-ON
Consumers are increasingly expecting fast, affordable and on-trend, seasonal apparel at the click of a button – putting increased pressure on online retailers to deliver…
Preparing for the Returns Tsunami – Reducing the Impact of Peak After Peak
With more than a quarter (28%) of UK shoppers expecting to spend more online this Christmas season than they did in 2018, peak season is…
THE REGENERATION OF BRICKS AND MORTAR RETAIL
Whilst there continues to be growing level of negativity surrounding the future of our much-loved high street, it is not all doom and gloom. As…
UK Shoppers Fight Back Against Online Retailers Who Fail to Deliver
Today, people who shop online expect a seamless shopping experience from first click to front door. That means not only good deals and seamless websites,…
The impact of inadequate packaging on customer experience
The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery. Packaging that fails to do…
The rise of pop-up distribution operations
The pop-up phenomenon has and continues to remould the retail landscape as we know it – and there’s no sign of this trend slowing down.…
Preparing for a post-Brexit supply chain and logistics strategy
The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures show that Britain has become…
Beyond the ‘Buy Now’ button: How brands can prepare for social commerce success
In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in…
The New High Street
This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15%…
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