BLOG – Europe

Throughout the summer season – to the excitement and rush of the pre-Christmas peak - there are a number of retail events that can be…

Black Friday through Cyber Monday, 2020, was the first stress test of the capabilities retailers had put into place to address last year's anticipated crush…

Slow delivery is fatal in eCommerce – at least that’s the received wisdom. However, industry researchers are increasingly finding that consumers are willing to forgo…

Sustainability has been a growing concern for many in recent years, but the toll of the pandemic has accelerated concerns from retailers and consumers alike.…

Today, 2.1 billion consumers around the world are turning to eCommerce to access the latest brands, presenting retailers and brands with the exciting opportunity to…

A study at the conclusion of the peak shopping season 2020 revealed that 54% of retailers plan to outsource some or all of their digital…

With the significant number of online retailers trading across the European Union nowadays, and more springing up as a result of the pandemic in this…

The reopening of the UK high street came as a momentous occasion as consumers flocked to non-essential stores for the first time after months of…

As brands and retailers strive to embrace digital-first retail, a siloed approach to digital and physical shopping is going to make things very difficult for…

In response to the dramatic increase in eCommerce demand beginning in 2020, a wave of new BPOs have popped up, recognising an opportunity to take…

Download our Physical Disconnect report to establish how you can build the bridge between the digital channel and the brick-and-mortar experience, ensuring customer loyalty towards…

The accelerated focus on digital sales beginning in 2020 has forced luxury brands to develop new strategies to meet shifting customer expectations. Explore how luxury…

Consumers, over the past year, have experience significant change across retail verticals. Those attuned to purchasing sportswear in-store, experienced a unique challenge as they adapted…

The demand on eCommerce; a facet of retail already surging pre-pandemic, soared almost overnight when the pandemic hit. Demand is expected to continue after the…

The recent peak season, whilst one of the toughest yet, highlighted some of the key strategies needed to weather the pandemic storm. And now, as…

With the impact of Brexit starting to be felt in eCommerce circles, changes to the traditional fulfilment model need to be made. Realising the benefits…

Sustainability remains high on the priority list for eCommerce for 2021. Brands and retailers need to determine their chosen strategies to remain commercially competitive, inspire…

A look at our peak performance highlights emphasises how a powerful trifecta of business continuity, adaptability and scalability equipped PFS clients to rise to the…

Digital-first retail will take center-stage in 2021. By outsourcing eCommerce operations, brands and retailers can quickly get operations up to speed so they can survive…

The seemingly elusive Brexit deal has been done. So, what’s next? Here are our Top 10 need to know tips for streamlining your eCommerce Brexit…

The PFS Brexit eBook considers the key issues facing the global eCommerce landscape following the door shutting on the Brexit transition period as of 1st…

Since 2010, the retail industry has faced a series of rapidly evolving and technology-driven changes. A decade ago marked the beginning of the digital revolution…

As the clock ticks down on one of the most unique peak seasons, and the door shuts on the Brexit transition period, are UK retailers…

As we prepare to close out 2020, PFSweb, Inc. CEO Mike Willoughby discusses how this dramatic year has transformed retail and how embracing a digital…

For eCommerce retailers, Brexit preparations may have been put on the back burner following the arrival of a global pandemic. But as the clock ticks…

For many retailers, Brexit plans were derailed at the onset of COVID-19. Now, with just one month to go before the deadline, brands and retailers…

From the continued impact of the pandemic to ongoing Brexit fall-out, 2020 has been a year unlike any other for retail. The second lockdown has…

A recent retailer survey on Brexit preparedness reveals only half of UK retailers believe they are prepared for Brexit. How can your business make sure…

As carriers warn about capacity concerns and supply chain disruption continues, PFS looks at how brands and retailers can prepare for last-minute shoppers in 2020.…

The upcoming peak season will be unlike any before, and brands must adapt accordingly. These unusual circumstances need to be met with creative solutions to…

Whilst the high street continues to suffer from a reduced footfall, due to current pandemic restrictions, eCommerce has continued to flourish over the last several…

For many years, there’s been a clear distinction between generational shopping habits – which has provided brands with a powerful lens to help engage and…

Since the pandemic began some months ago now, a lot has changed for society. One of the more positive outcomes has been the increased awareness…

The digital space has been making significant waves in the beauty industry for some time now, social media being the primary instigator. But nothing could…

Many brands and retailers are implementing multi-node fulfilment operations in preparation of Brexit, creating opportunities to expand eCommerce operations across Europe. However, the extensive VAT…

The shift to online shopping is accelerating, even more so due to COVID-19, and retailers are facing mounting pressure to keep up with demands. In…

Beginning in late July, a number of major US retailers announced they will be closing stores on Thanksgiving Day for the first time in years.…

COVID-19 has caused DTC (Direct-to-Consumer) brands to entirely rethink their sales strategies. The past few months have led to an enormous shift in consumer spending…

Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH…

Section 1: Sustainability 2020 has been a year of great change for consumers and retailers alike. Buying habits have been hugely affected, with the closure…

The recent re-opening of non-essential retail has been music to the ears of the public and retailers alike. However, retail as we know it has…

For any retailer shipping into or out of the UK, Brexit will create an “unknown” step in the supply chain as it relates to the new customs border and the taxes, duties, tariffs and VAT changes…

The COVID-19 pandemic has brought many changes in consumer retail behaviour - from the types of goods they buy to their expectation of delivery times.…

At the onset of March 2020’s COVID-19 outbreak in the Western hemisphere, it quickly became clear to our team at PFS that our onsite customer…

Although the fashion landscape currently looks bleak, there may be hope for fashion, luxury and beauty yet, as individual sectors begin to show signs of…

eCommerce has suddenly become the primary sales channel as a result of COVID-19 and retailers are having to find creative solutions to meet consumer demand…

The shopping habits of UK consumers have been permanently altered by the coronavirus lockdown, our latest research has found. PFS surveyed 2,000 consumers to understand…

The eruption of a pandemic in a society accustomed to social media, a surplus of stock and same-day delivery, is uncharted territory. Sales across eCommerce…

As of Wednesday, the 26th of February, the number of Coronavirus cases globally is greater than those in China alone.[1] As the virus continues to…

2020 continues to be an extremely turbulent and disruptive time for the retail sector, with ongoing economic and political uncertainties placing online brands under increasing…

2019 certainly came with its challenges – from ongoing political turbulence to the evolving demands of today’s customer. But, the outlook for retailers is not…

Consumers are increasingly expecting fast, affordable and on-trend, seasonal apparel at the click of a button – putting increased pressure on online retailers to deliver…