PFS BLOG

The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery.…

Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many…

The pop-up phenomenon has and continues to remould the retail landscape as we know it – and there’s no sign…

Today’s hyperconnected consumers spend their days hopping from one device to another. Whether at home, at work or out and…

The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures…

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for…

24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at…

In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with…

From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming…

eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated…

So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer…

This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since…

Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute…

While we may not be ready to admit it, the 2018 holiday season is nearly upon us. Most businesses have…

Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current…

Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark…

Back in January of 2017 the LA Times ran an article titled, “Bad news for the Strand? Amazon is opening…

Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an…

Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500…

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with…

Hear that jingle? It’s not a holiday song. In fact, it’s more like “cha-ching” -- the sound of record Cyber…

It’s the same recipe for operations strategy success that we keep hearing about in the eCommerce world. Customers click and…

The holidays are all about lists, right? If you’re a retailer, you’ve probably completed everything on your holiday readiness list…

We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays…

I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined…

You can’t start preparing for the holidays or peak season sales too soon – but you can begin, too late.…

With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our…

Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and…

Globally, retail sales will top $27 trillion by 2020, with over $4 trillion attributed to eCommerce. In the US, sales…

The 21st annual Webby Award winners have been announced! With the worldwide internet currently boasting close to 1.2 billion websites,…

Global expansion into new markets provides huge potential for business growth in eCommerce. Many retailers are drawn to the prospect…

What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the…

Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies,…

With the quickly evolving world of digital shopping, customers have been demanding more robust, engaging shopping experiences, forcing many retailers…

This has been a whirlwind year packed with events and digital shifts felt worldwide by everyone, especially retailers. New technologies…

The word is out: The 2016 holiday season is setting up for growth in online sales and seasonal jobs. As…

It’s that wonderful time of year again, retailers! With the holiday shopping season right around the corner, we’ve compiled key…

It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all…

We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites,…

We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies…

With crying children painstakingly pulling their parents towards candy shelves, swerving crowds of shopping carts, and seemingly endless aisles hiding…

The long days of dusty summer baseball scrimmages and pavement football games are winding to a close as the later…

Reduced fuel consumption, faster driving speeds, safer roads, and fewer costs; these are just some of the possible benefits attained…

Thursday, June 23rd, the world watched, buzzing while more than 33 million U.K. citizens submitted their Brexit votes. The result,…

Our Global eCommerce Book examines the top 10 eCommerce markets around the world, compiling information on key demographic features, mobile…