A recent retailer survey on Brexit preparedness reveals only half of UK retailers believe they are prepared for Brexit. How can your business make sure it’s ready for the transition? In a year disrupted by the COVID-19 pandemic, UK businesses…
The shift to online shopping is accelerating, even more so due to COVID-19, and retailers are facing mounting pressure to keep up with demands. In fact, research by Zendesk, reveals that following a peak in May, customer service requests continue…
Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH model, and we continue to operate 100% remotely. We checked in with PFS VP of Contact…
At the onset of March 2020’s COVID-19 outbreak in the Western hemisphere, it quickly became clear to our team at PFS that our onsite customer care operations would require some adjustments to ensure the safety of our agents, while still…
As of Wednesday, the 26th of February, the number of Coronavirus cases globally is greater than those in China alone.[1] As the virus continues to spread across continents, new ramifications of the deadly outbreak are being revealed daily. How is…
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