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Work-from-Home Customer Care: What We’ve Learned

Work-from-Home Customer Care: What we’ve learned

Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH model, and we continue to operate 100% remotely.   We checked in with PFS VP of Contact…

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PFS & LiveArea Research | Consumerism Vs. Conscious Commerce: Striking The Balance

PFS & LiveArea Research | Consumerism vs. Conscious Commerce: Striking the Balance

Section 1: Sustainability 2020 has been a year of great change for consumers and retailers alike. Buying habits have been hugely affected, with the closure of physical stores pushing more people online and putting great strain on retailers to keep…

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What Should Retailers Expect As We Begin To Emerge From Months Of Lockdown?

What should retailers expect as we begin to emerge from months of lockdown?

The recent re-opening of non-essential retail has been music to the ears of the public and retailers alike. However, retail as we know it has changed for good, following months of lockdown restrictions. Whilst there’s the obvious issue of adhering…

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