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Our solution combines the customer-first mentality of B2C operations with systems built for the complexity of B2B retail.

B2B

With high expectations related to convenience, transparency and customer loyalty moving to the forefront of B2B relationships, it’s critical to choose a partner whose solution advances your eCommerce strategy and drives repeat business – whether the customer is an individual, a local shop or a large retail store.

PFS is a leading eCommerce provider that meets the needs of your retail customers and supports your business goals through fulfilment, customer service and payment solutions designed specifically for the B2B channel. By customising each component according to your needs, we can design a robust, flexible solution that’s up to the task of meeting the evolving challenges of B2B retail operations.

PFS Order Fulfillment

B2B Fulfilment

  • Support for retailer routing guide requirements, including UCC-128 labeling
  • Paperwork support for international shipments
  • Carrier and transportation management, with pre-built APIs with all major carriers
  • Option to co-locate B2C and B2B inventory, enhancing inventory efficiencies, replenishment and support for volume fluctuations
PFS Customer Care

B2B Customer Service

  • B2B contact centre agents who support your retail partners throughout the ordering process
  • Customer support for retail customers
  • Account management, including order placement, WISMO and order history
  • Outbound sales calls
PFS Orders Processed

B2B Order Management

  • Integrations to any digital storefront
  • Drop ship management
  • Catalogue and pricing management
  • Seamless payment processing
  • Accounts receivable support
  • Specialised reporting
PFS Order Fulfillment

B2B Fulfilment

  • Support for retailer routing guide requirements, including UCC-128 labeling
  • Paperwork support for international shipments
  • Carrier and transportation management, with pre-built APIs with all major carriers
  • Option to co-locate B2C and B2B inventory, enhancing inventory efficiencies, replenishment and support for volume fluctuations
PFS Customer Care

B2B Customer Service

  • B2B contact centre agents who support your retail partners throughout the ordering process
  • Customer support for retail customers
  • Account management, including order placement, WISMO and order history
  • Outbound sales calls
PFS Orders Processed

B2B Order Management

  • Integrations to any digital storefront
  • Drop ship management
  • Catalogue and pricing management
  • Seamless payment processing
  • Accounts receivable support
  • Specialised reporting

Case Study: SITKA

PFS Client SITKA

Before partnering with PFS, SITKA, a household name in hunting apparel, was rapidly outgrowing their existing B2B fulfilment solution, which relied on several manual processes – and their customer relationships were starting to suffer for it. SITKA needed a new partner who understood the complicated nuances of B2B fulfilment operations and could support the co-location of their B2C inventory, and they turned to PFS for a solution.

We worked with the brand to design a fulfilment solution that met all their needs, including customs invoicing for international orders, UCC-128 labeling and order consolidation into one LTL at the customer level. With the help of our customisable WMS and system-driven processes, we quickly turned around SITKA’s performance with their eight largest and most demanding B2B customers, including Cabela’s, Bass Pro Shops and Dick’s Sporting Goods. As a result, we helped the brand improve their rating on a retailer’s compliance scorecard from a “D-” to an “A.”

What’s more, our ability to store SITKA’s B2C and B2B inventory together – enabling cross-channel inventory replenishment – helped us meet unexpectedly high demand during the 2017 holiday season without service delays.

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