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Returns and reverse logistics execution according to each brand’s unique requirements.

PFS Returns/Reverse Logistics

PFS is the premier eCommerce fulfilment provider supporting all of your fulfilment needs, including returns management.

We customise the experience for clients across a variety of verticals and optimize the order process to minimise returns to begin with.

When returns do occur, we:

  • Support customisable, system-driven returns processing with flexibility to scale
  • Capture returns dispositions for both authorised and blind returns
  • Ensure quick processing of customer refunds or exchanges
  • Inspect and sort products for resale, disposal, etc., according to brand-defined guidelines
  • Organise certified destruction services to avoid unauthorised resale
  • Save you money and reduce environmental impact through localised options
  • Support “free returns shipping” initiatives that build brand loyalty
  • Monitor activity with reporting for visibility that supports a proactive approach
  • Provide customer service from qualified agents who streamline the process and appease customer frustrations

PFS supports the complete reverse logistics process. From customer notifications, to product recalls, to receiving, processing and exchanging returned product – we have you covered.


Our product inspection services, handled according to each brand’s requirements, optimise the value of returned products.

Services include:

  • Re-bagging and retagging
  • Cleaning
  • Repair/refurbishment
  • Disposal and destruction services
  • Home try-on programs

Case Study: Sunglass Hut

Sunglass Hut

Sunglass Hut’s home try-on program

PFS designed and implemented Luxottica / Sunglass Hut’s home try-on program, including a detailed sunglasses audit and inspection process upon return of the product. Customers could select multiple pairs to try, and then returned the product they did not want for free. Each returned piece was thoroughly inspected for damages, screened for counterfeit, and cleaned to be put back into sellable inventory.


Learn more about our carefully crafted offerings and extensive experience in the industry.