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ORDER FULFILMENT

Deliver a seamless, convenient and branded eCommerce experience to your customers’ door with PFS fulfilment services.

Across a global distribution centre network, our customisable pick-pack-ship processes maximise efficiency and quality control, while a flexible solution model ensures scalability to meet demand fluctuations all year, including peak season.

Our technology-driven solutions support both B2B and B2C operations. RF picking guns, lighted pick carts, and configurable conveyor systems maximise efficiency in our distribution centres to deliver orders quickly. Value added services enable personalised, branded shopping experiences that encourage brand loyalty. Inventory is closely cared for with system-driven cycle counts and frequent product counting for higher volume products.

Already have fulfilment operations up and running? As customers continue to expect faster and better service, new fulfilment trends are being introduced every day. PFS has a number of product offerings that will equip you to meet these demands wherever you are currently operating.

World-class distribution technology and operations efficiently shipping over $2 billion worth of product annually.

Memphis, TN

Memphis, Tennessee

Our main US fulfilment campus offers four distribution centres strategically located less than 10 miles from major carrier distribution hubs, allowing for the latest possible cut-off times and cost-effective 2-day shipping.

Toronto, Ontario

Toronto, Ontario

Service your Canadian market with in-country fulfilment from our Toronto-based DCs that is equipped with the same advanced technology and efficient solutions that support our US operations.

Southampton, England

Southampton, England

Located within a modern, energy-efficient logistics complex, our Southampton facility offers the latest possible cutoff times, improved speed to market through UK in-country fulfillment – a vital Brexit consideration – and reduced import/export costs.

Liege, Belgium

Liège, Belgium

Close proximity to main transport links and access to major carriers (UPS, DPD and DHL) from this centrally located distribution centre enables next-day delivery options for much of Europe.

FULFILMENT

Technology-driven solutions maximise efficiency throughout our fulfilment operation.

Services include:

  • Receiving
  • Inventory management
  • Pick/pack/ship
  • Freight management
  • Returns and reverse logistics
  • Value added services

VALUE ADDED SERVICES

Go the extra mile by enhancing the customer experience through value added services. Our tailored solution captures your unique vision to provide an immersive experience that sets your brand apart.

Services include:

  • Custom gift messaging
  • Branded packaging
  • Engraving
  • Steaming and tagging
  • Personalisation
  • Monogramming
  • Kitting
  • Certified gift wrapping
  • Garment on hanger

FULFILMENT-AS-A-SERVICE

PFS’ proven fulfilment technology ensures accurate, fast order fulfilment. Fulfilment-as-a-Service (FaaS) allows you to leverage this technology within your own in-house distribution centers or other non-traditional fulfilment operations so you can keep up with the latest consumer expectations.

Our product suite includes:

  • In-store pickup – Transform your store into an efficient omnichannel hub that optimises inventory
  • Ship from store – Rapidly improve omnichannel fulfilment with minimal disruption to store operations
  • Pick carts – Increase picking efficiency with PFS’ lighted pick carts equipped with cloud-based picking technology
PFS Shipping

14.7M+

ORDERS SHIPPED
IN 2019

PFS Order Fulfillment

42M+

LINES PICKED
IN 2019

PFS Delivery

58.6M+

UNITS SHIPPED
IN 2019

PFS Personalization Value Added Service

98.9K

UNITS PERSONALIZED
IN 2019

PFS Shipping

14.7M+

ORDERS SHIPPED
IN 2019

PFS Order Fulfillment

42.4M+

LINES PICKED
IN 2019

PFS Delivery

58.6M+

UNITS SHIPPED
IN 2019

PFS Personalization Value Added Service

98.9K

UNITS PERSONALIZED
IN 2019

What business verticals does PFS support?

PFS supports a range of business markets across B2B and B2C verticals. We excel at supporting health and beauty, consumer packaged goods and apparel brands. This is largely due to the flexibility of our highly customisable systems and operations as well as our commitment to a high-touch customer experience. We also offer experience supporting other verticals such as technology, wellness and office products. Learn more about our industry vertical expertise.

How do you compete with 2-day delivery expectations?

Efficient pick/pack/ship operations with the latest cutoff times ensure PFS can get orders on their way to your customers quickly and accurately. PFS maintains strong carrier relationships that enable our clients to benefit from better rates, including 2-day shipping at ground rates for qualifying packages.

Can you support seasonal volume fluctuations?

From storage capacity to systems and personnel, PFS offers scalability to meet high and low demand fluctuations in every solution area. Our facilities are strategically located in areas with large labour pools. Our operations team is highly skilled at maximising our footprint to meet bulk and pick area storage requirements. Finally, and critically, our systems scale on the fly to meet any demand.

See more on how PFS handles peak season volumes here. We can handle your peak!

How do you ensure quality throughout the fulfilment operation?

PFS’ proven technology and processes ensure quality and efficiency across B2B and B2C fulfilment operations. The solution is system-driven, from pick paths and lighted pick carts, to FEFO and FIFO lot management, quality checks at packout, inbound returns tracking and more. The PFS solution leaves as little room for human error as possible.

Why PFS?

PFS offers 25+ years of experience as a 3PL provider. Over the years, our technology and processes have been refined and perfected to meet modern-day product requirements, demand fluctuations and consumer expectations. Additionally, our experience supporting the entire eCommerce operation end-to-end with our in-house agency, LiveArea, gives us a unique perspective and in-depth understanding of the requirements across the entire eCommerce operation. Learn more about our end-to-end offering.

We are here to enable your growth, adding value with every delivery.

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Learn more about our carefully crafted offerings and extensive experience in the industry.

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