A positive, personalised customer care experience can make the difference between an abandoned cart and a lifelong customer.
Whether your customers need VIP beauty recommendations, want to track an order or want to initiate a return, PFS has you covered. We not only provide fast, friendly answers to the ever-recurring “Where is my order?” question, but we nurture the customer relationship as a whole, drive repeat sales and serve as an indistinguishable extension of your brand’s culture.
More than simply call centre outsourcing, we offer a variety of support channels, assisting your customers via their preferred channel. We also know how important it is to deliver an excellent experience regardless of where your customers live. That’s why we offer multilingual support from our contact centres that are strategically located across four countries.