A positive, personalised customer care experience can make the difference between an abandoned cart and a lifelong customer.
Whether your customers need VIP beauty recommendations, want to track their eCommerce order or want to initiate a return, PFS has you covered. Our agents provide fast, friendly answers to the ever-recurring “Where is my order?” question, as well as nurture the customer relationship as a whole, driving repeat sales and serving as an indistinguishable extension of your brand’s culture.
As a leading BPO outsourcing provider, we offer a variety of customer service channels (chat, email, phone, chatbot, social, etc.), meeting your customers where they are for ultimate convenience. With remote agents and geographic-specific management located across the globe, we offer multilingual support that ensures an excellent customer experience using whatever language your customers require.