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CROSSVIEW CONNECT

The Key to Your Omni-Channel Strategy.

True omni-channel commerce enables consumers with choice, and empowers sellers and service representatives to care for customers across the commerce life cycle – online and offline. CrossView Connect is an omni-channel solution for end-to-end commerce everywhere you interact with buyers.

CrossView is proud to be an approved partner in the Ready For IBM Commerce program. Our solutions, CrossView Connect for In-store and Call Center, are pre-integrated with IBM WebSphere Commerce technology, making it easy and more affordable for clients to deploy world-class customer experiences.

CrossView Connect and IBM WebSphere Commerce Diagram

This fully integrated suite interfaces for omni-channel customer care – from order entry and fulfillment to post-order support – in stores and call centers. It is pre-integrated with the IBM Commerce ecosystem – speeding implementation, reducing investment and lowering total cost of ownership.

Filling a Critical Gap

Acting as a bridge, CrossView Connect brokers interactions between applications and environments throughout the IBM Commerce ecosystem. This includes e-commerce, order management, product information management, and more.

Information is delivered to sales and service associates through simple user interfaces and tools, offering a 360-degree view of buyers, products and inventory.

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OMS Capabilities – Minus the expense of an OMS system

Like an order management system, CrossView Connect enables store and call center associates to steward orders from end to end. Flexible operational capabilities create true competitive differentiators such as endless aisle and ship from store. Physical stores emerge as fulfillment centers that hasten delivery times, heighten customer satisfaction and increase conversions in the IBM environment.

Through CrossView Connect, orders can be captured, managed, fulfilled and returned. Order management workflows supported through CrossView Connect include:

  • Alternate store pick up
  • Pick up in store
  • Order cancellation
  • Order item cancellation
  • Post-order modification
  • Web returns in store
  • Ship from Store
  • Store return in warehouse

“CrossView is proud to be an approved partner in the Ready For IBM Commerce program. Our solutions, CrossView Connect for In-store and Call Center, are pre-integrated with IBMWebSphere Commerce technology, making it easy and more affordable for clients to deploy world-class customer experiences.”

– Jacob Vandergroot, Enterprise Solution Architect