Sustainability has been a growing concern for many in recent years, but the toll of the pandemic has accelerated concerns from retailers and consumers alike. The impact our shopping habits have on the environment has never been more visible. From supply chain disruption to carrier capacity constraints, the events of 2020 have made clear the limitations of our infrastructure and highlighted the toll this takes on the environment.
Curious to understand how consumer and retailer perspectives on sustainability and eCommerce are lining up, PFS surveyed 4,000 consumers and 200 retail workers across the US and UK on the topic. The following infographic highlights the key findings from the survey, with some key disparities between consumer and retailer responses you’ll want to know.