The COVID-19 pandemic has brought many changes in consumer retail behaviour - from the types of goods they buy to their expectation of delivery times. These behaviours vary across age brackets and geographies. The impacts of social distancing will be…
Consumers are increasingly expecting fast, affordable and on-trend, seasonal apparel at the click of a button – putting increased pressure on online retailers to deliver in ever-shortening time frames. This ‘fast fashion’ phenomenon continues to cause a significant shift within…
With more than a quarter (28%) of UK shoppers expecting to spend more online this Christmas season than they did in 2018, peak season is set to be a truly testing time for retailers. Not only will online brands have…
Today, people who shop online expect a seamless shopping experience from first click to front door. That means not only good deals and seamless websites, but fast, on-time delivery, products that arrive in perfect condition and an easy returns process.…
This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15% of its stores. They are not alone. 2018 has been a year for major losses…
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