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Under one roof: fulfilment and customer service functions

Fulfilment joins the dots between eCommerce retailers and brands to customers, with the aim of getting orders to their destinations quickly, preventing customer dissatisfaction– in other words, frictionless commerce. Many third-party logistics (3PLs) providers build successful relationships with brands by…

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Fulfilment Flexing: How To Get Closer To Your Customers

Fulfilment Flexing: How To Get Closer To Your Customers

When analysing fulfilment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfilment strategy meeting the current and future needs of my customers?’, ‘Is my fulfilment operation close enough to deliver…

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eCommerce lessons - was 2021 the year the tide firmly turned?

eCommerce lessons – was 2021 the year the tide firmly turned?

2021 was the year that the “perfect storm”  hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border difficulties, and labour, warehouse and delivery partner shortages rife as the pandemic’s impact remained strong.…

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Past the parcel – Amazon vs. Independent BPO

Past the parcel – Amazon vs. Independent BPO

The fulfilment process encompasses much more than simply shipping orders to customers. Warehouse management, overseeing inventory capabilities, building positive relationships with reliable carriers, customer service teams, personalisation services, real-time data tracking and understanding compliance updates - these are just some…

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