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Fulfilment Flexing: How To Get Closer To Your Customers

Fulfilment Flexing: How To Get Closer To Your Customers

When analysing fulfilment strategies, including omnichannel operations, the first questions retailers and brands need to ask themselves are: ‘Is my current fulfilment strategy meeting the current and future needs of my customers?’, ‘Is my fulfilment operation close enough to deliver…

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2020 impact of shortages

How to reduce the impact of shortages in the retail sector

Whether it be the Collins, Merriam-Webster or Oxford Dictionaries, each year a range of publishers issue their “word of the year”, a word or expression that has attracted a great deal of interest over the last 12 months across society…

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eCommerce lessons - was 2021 the year the tide firmly turned?

eCommerce lessons – was 2021 the year the tide firmly turned?

2021 was the year that the “perfect storm”  hit retail – with fuel crises in the autumn, the effects of Brexit continuing to cause cross-border difficulties, and labour, warehouse and delivery partner shortages rife as the pandemic’s impact remained strong.…

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Where is my […]? – The importance of visibility in building brand trust

Where is my […]? – The importance of visibility in building brand trust

As the festive season heads into its final weeks, it’s important for retailers and brands to reflect on how successful they have been in matching consumer desire with brand objectives, and what more they can do in 2022 to continue…

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Past the parcel – Amazon vs. Independent BPO

Past the parcel – Amazon vs. Independent BPO

The fulfilment process encompasses much more than simply shipping orders to customers. Warehouse management, overseeing inventory capabilities, building positive relationships with reliable carriers, customer service teams, personalisation services, real-time data tracking and understanding compliance updates - these are just some…

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