Rebecca Steele, Author at PFS Europe

Work-from-Home Customer Care: What we’ve learned

30 July 2020
Rebecca Steele
COVID-19, Customer Care, work-from-home
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Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH model, and we continue to operate 100% remotely. We checked in with PFS VP of Contact…

The New High Street

9 November 2018
Rebecca Steele
Brexit, Brick & Mortar, Consumer Expectations, eCommerce, eCommerce Technology, eCommerce Trends, High Street, UK, United Kingdom, Western Europe
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This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15% of its stores. They are not alone. 2018 has been a year for major losses…