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Work-from-Home Customer Care: What We’ve Learned

Work-from-Home Customer Care: What we’ve learned

Just four short months ago, COVID-19 fast-tracked implementation of PFS’ work-from-home (WFH) customer care operations. Within two weeks of social distancing measures being implemented, the PFS team transitioned our on-site customer care operations to a new WFH model, and we continue to operate 100% remotely.   We checked in with PFS VP of Contact…

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