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Fulfilment solutions supporting brand growth on a global scale.


PFS is the premier eCommerce fulfilment provider.

Drawing upon 20+ years of experience and innovation in the industry, PFS supports eCommerce fulfilment operations for both DTC and B2B channels.  Brands and retailers across industry verticals (health and beauty, jewellery, CPG, apparel, footwear and government) look to PFS to provide brand-centric operations that effectively scale to support growing eCommerce demand.

Stay ahead of the game in today’s digital-first retail environment by outsourcing with confidence with PFS. Backed by the best technologies, systems and people, our solutions enable you to quickly scale operations in support of record volumes, expand to new geographies, enhance the customer experience with omnichannel technology and more.

From multi-node fulfilment operations that ensure faster order delivery, to customer service interactions that prioritise customer satisfaction and first-call resolutions, to omnichannel operations that optimise inventory across digital and physical channels, PFS delivers on brand ethos across every eCommerce touchpoint.


PFS Order Fulfillment

Our branded order fulfilment services leverage technology-driven, highly efficient pick/pack/ship operations and value-added services to ensure each shipment inspires customer loyalty.

PFS Customer Care

Acting as an extension of your brand, our scalable customer service solution provides scalable, yet personalized care across support channels: phone, email, live chat, social listening and chatbots.

PFS Order Management

Our Order Management Platform supports the complete order-to-cash cycle, from placing, processing and distributing eCommerce orders, to payment and fraud services aligned with your business needs.

In 2020, we shipped 91.9 million units globally, a total of $3 billion worth of product revenue.


Scalability and flexibility

Our services adapt to your operational requirements and goals as you navigate increased demand, geographic expansion and new business initiatives. When you experience a sudden increase in demand due to a celebrity shout out, or you need support handling record order volumes during the traditional peak season, the PFS solution ensures you can grow without constraints.

Your business comes first

We put your goals first and consider it our responsibility to act as stewards of your business. Through the years, PFS has proudly supported a number of clients in achieving growth goals that enabled them to move operations in-house, even though it meant dissolving the partnership. We’re here to help you grow, not to lock you into a one-sided partnership.

Brand and channel development

Our solutions are designed to let your brand shine while differentiating your eCommerce channel from the competition. Each component of our solution is embedded within the framework of your brand strategy. With services such as branded packaging and concierge-level customer care, we ensure loyalty-inspiring customer experiences.

Solving your problems

No two clients are exactly alike. Whether you are a multi-brand Fortune 500 company or an SMB looking to take things to the next level, PFS’ decades of experience bring a unique perspective to make daily recommendations that resolve issues and improve your operations. Molding our solution to your business needs, instead of the other way around, we can customise any combination of services for your specific target market and operational goals.

Global reach

With two million square feet of fulfilment space globally and a remote customer service solution, our global infrastructure is capable of supporting your eCommerce strategy wherever your customers are. PFS currently operates nine distribution centers and manages remote customer service agents worldwide, with a local presence in the US, Canada, Mexico, Europe and the UK.

End-to-end expertise

PFS is the operations division of PFSweb, Inc., a global commerce provider creating seamless digital experiences by combining PFS’ best-in-class fulfillment and related operations with professional services from LiveArea, a global commerce agency, consultancy, and systems integrator. Together, PFS and LiveArea offer end-to-end eCommerce solutions that cover every step of the buyer’s journey to deliver Commerce without Compromise. Learn more about our end-to-end eCommerce solutions here.


Mike Willoughby - CEO PFSweb


Chief Executive Officer

Zach Thomann


Executive Vice President & PFS President

Dawn Brewster
Vice President, Contact Center Operations

Ron Burnes
Vice President, Global Sales

Joe Farrell
Vice President, International Operations

Mark Fuentes
Chief Information Officer

Jon Gardner
Senior Vice President, Fulfilment Operations

Raegan Gill
Vice President, Solutions & Implementations

Patrick Lowe
Vice President, Business Management

Alan Miller
Vice President, Canada

Jamie Saucedo
Senior Vice President, Business Operations

Michael Wright
Vice President, Marketing & Solutions